Frequently Asked Questions

• Shipments: functioning and costs
  1. Which shipping methods does Holyart.it use? Which one should I better choose?
  2. How long does it take to have the goods delivered at confirmation of my order on Holyart.it?
  3. Does Holyart.it accept cash-on-delivery shipments? In other terms, is it possible to pay the goods on delivery?
  4. How are shipping costs calculated on Holyart.it?
  5. Which are Holyart.it’s shipping costs out of Italy?
  6. Is it possible to ship the goods to a delivery address different from the billing one?
  7. Is it possible to compare the alternative shipping methods before completing the order, to find the best solution?
  8. I have just submitted an order, is it possible to check the shipment status?
• Shipments by International Express Courier TNT
  1. Which geographical areas does TNT cover and how long does it take to deliver?
  2. How much do shipping costs with TNT amount to?
  3. How can I request shipment with TNT ? Shall I give some particular information?
  4. Is it possible to pay on delivery with TNT?
  5. What happens if the courier passes when no one is present at the address given?
• Shipments by Poste Italiane (Italian Post)
  1. Which geographical areas does Poste Italiane cover and how long does it take to deliver?
  2. How much do shipping costs with Poste Italiane amount to?
  3. How can I request shipment with Poste Italiane? Shall I give some particular information?
  4. Is it possible to pay on delivery with Poste Italiane?
• Free Shipping
  1. How can I get free shipping on Holyart.it?
  2. In my cart I have some items with free shipping and others subject to shipping costs. Will I pay shipping costs?
  3. Do free shipping orders take longer to be delivered?

Shipping costs

Which shipping methods does Holyart.it use? Which one should I better choose?

Holyart.it delivers its goods in countries out of Italy by International Express Courier TNT and Poste Italiane (Italian Post). The International Courier TNT is better for who is willing to pay a little more in order to have a faster service and receive his goods quickly, while for who is not sure to be present at delivery and is not in a particular hurry to receive the goods, Poste Italiane is a better choice. Back

How long does it take to have the goods delivered at confirmation of my order on Holyart.it?

If the goods are in stock and the order is placed by 12.30 pm, the parcel gets dispatched on the same day. Back

Does Holyart.it accept cash-on-delivery shipments? In other terms, is it possible to pay the goods on delivery?

No, it is not. For orders that are shipped out of Italy, you can not pay the goods on delivery. You can always choose one of our different payment method between bank transfer, pay pal, credit cards.  Back

How are shipping costs calculated on Holyart.it?

Shipping costs are automatically calculated by the cart on the basis of goods weight and distance. The shipping costs contribution is applied once to every single order, regardless of the number of items inserted and the goods value. Back

Which are Holyart.it’s shipipng costs out of Italy?

Costs are resumed in the "Shipping costs out of Italy" chart. Back

Is it possible to ship the goods to a delivery address different from the billing one?

Yes, it is. In your Holyart.it account it is possible to save up to twelve different delivery addresses, among which you can choose the one where you want the parcel to be delivered: this option allows you to have the goods delivered either at home or at work,  relatives’ home, third footholds, according to your convenience. Back

Is it possible to compare the alternative shipping methods before completing the order, to find the best solution?

Yes, it is. In order to see shipping costs before confirming the order you have to:

1. Having specified shipping data at registration;
2. Having added to the cart all the items you would like to purchase;

Then, if you see the cart details and click on the yellow button “Checkout”, the “Shipping method” page will appear. Here you can alternatively choose among the different options visualizing in real time the relative costs; to confirm the order you have to continue to the following page and click on another button, so there is no risk to inadvertently place the order. Back

I have just submitted an order, is it possible to check the shipment status?

When Holyart.it ships the goods, you are sent an e-mail with an order code and a link to a web page. If you click on the link and type or past the code, you can see the parcel tracking. Back

Shipments by Express TNT

Which geographical areas does TNT cover and how long does it take to deliver?

International Express courier TNT delivers everywhere abroad and the delivery time differs from zone to zone from 2 - 10 days. . Back

How much do shipping costs with TNT amount to?

Costs are resumed in the charts "Shipping costs out of Italy". Back

How can I request shipment with TNT? Shall I give some particular information?

The shipping method is chosen during step 2 of the order dispatch process. When choosing this method, it is always suitable:

1. To specify a contact telephone number in the field “Special Instructions or Order Comments” present during the order dispatch, if different from the one specified at registration, or just if it is the number you are most available for the 3 days following the order confirmation
2. To make sure in the delivery address the bell name is easily recognizable and corresponds to the addressee; otherwise to provide the appropriate instructions in the field “Special Instructions or Order Comments” (e.g. "ring Smith")
3. Arrange to have someone present to receive the parcel for the whole expected delivery day.

Is it possible to pay on delivery with TNT?

No, it is not. For orders that are shipped out of Italy, you can not pay the goods on delivery. You can always choose one of our different payment method between bank transfer, pay pal, credit cards . Back

What happens if the courier passes when no one is present at the address given?

The courier tries to deliver the parcel three times for three consecutive days: after the first fail, he contacts the telephone number to make an appointment and tries again. After the third fail, the parcel gets delivered back to the sender. As our opertators are as well informed in real time of the unsuccessful delivery, even our staff immediately provides both by mail and by phone to understand how to have a well made delivery. As a result, we have always delivered 99% of our parcels. Back

Shipments by Poste Italiane (Italian Post)

Which geographical areas does Poste Italiane cover and how long does it take to deliver?

Poste Italiane delivers out of Italy in 8 working days. Back

How much do shipping costs with Poste Italiane amount to?

Shipping costs are resumed in the charts "Shipping costs out of Italy". Back

How can I request shipment with Poste Italiane? Shall I give some particular information?

The shipping method is chosen during step 2 of the order dispatch process. When choosing this method, it is always suitable:

1. To specify a contact telephone number in the field “Special Instructions or Order Comments” present during the order dispatch, if different from the one specified at registration, or just if it is the number you are most available for the 3 days following the order confirmation
2. To make sure in the delivery address the bell name is easily recognizable and corresponds to the addressee; otherwise to provide the appropriate instructions in the field “Special Instructions or Order Comments” (e.g. "ring Smith"). Back

Is it possible to pay on delivery with Poste Italiane?

For orders that are shipped out of Italy, you can not pay the goods on delivery. You can always choose one of our different payment method between bank transfer, pay pal, credit cards. Back

Free Shipping

How can I get Free Shipping on Holyart.it?

Delivery is free when in the order are only present items subject to Free Shipping, recognizable by the appropriate red box, or if upon placing the order you are owning a promotion code, valid to have Free Shipping. These codes are sent via e-mail to all signed-up customers in some particular occasions. Back

In my cart I have some items with Free Shipping and others subject to shipping costs. Will I pay shipping costs?

Yes, you will. Back

Do Free Shipping orders take longer to be delivered?

No, they do not. They are part of the standard terms guaranteed by Poste Italiane: 4 working days for Italy and 8 working days for all other countries. Back