Returns and Replacements
Need to return an item?
1. Select the item
Send an email to our Customer Service and specify which item you wish to return
2. Pack the items
Pack the items you wish to return carefully and put the return label inside the box
3. Follow the instructions provided by Customer Service
Return the parcel according to the instructions provided by Customer Service
Once we have received and checked the returned items, we'll refund you
Online sale is equivalent to Mail Order. The law requires those who exercise this activity to give guarantees to the consumer, especially on the withdrawal right. Holyart does not only comply with the regulations governing the right of withdrawal, Legislative Decree 21/2014 of the Consumer Code , but it goes far beyond. Take a look at the comparison table.
WHAT THE ITALIAN LAW REQUIRES...
- The buyer can change his mind within 14 days from date of purchase by registered letter.
- The buyer must return the goods to the supplier at his own expense.
- If the buyer is not satisfied with the product, he/she should return the rejected or defective goods in the entire parcel in order to get a refund. The refund will be made within 30 days from the request.
...THE POLICY CHOICE BY HOLYART.co.uk
- Our customers can change their mind within 30 days from the purchase date and can communicate it to us as they prefer: by e-mail, fax or phone
- The anti-terrorism international law does not allow us to collect goods outside of Italy at our expense. We invite our customers to contact us for any complaints in order to assess what the best solution is.
- If our customers are not satisfied with the product, they should contact us. We will assess what the best solution is and/or give full instruction for returns..
Our utmost fairness to the customers comes from a sincere relationship: Holyart customers are demanding but fair, and they trust us just like we trust them.
Once received the materials were in excellent condition and of really good quality. However, I...
Excellent service and most helpful advice. I would recommend Holyart to fellow clergy. There...
The person I spoke to on the phone was very helpful, polite and was able to answer my questions...
Wonderful service and great products. Our new priest will be very happy.
Wonderful service. The items arrived in less than 48 hours and were exactly what I wanted and...
As my order arrived without a problem and it was complete I have no hesitation in recommending...
The statue was perfect and carefully packaged too. It arrived in 7 days.
Delivery was not quick but I was not in any hurry. Quality is excellent.
The range of items on Holy Art is fantastic and excellent value. I particularly appreciate the...
A clear website.I chose rosary beads and they were well priced and arrived in good time.
Very sympathic, polite, fast and flexible administration. I'm very pleased. Thanks.
I have found Holy Art to be an excellent resource especially for Church products. The quality is...
The crucifix was lovely - so well-made & artful. I am very pleased.
i recently brought two Deacon's stoles which both of great quality and the speed of delivery was...
Quick dispatch and items as described. Superb customer service.
Brilliant service and Good quality item. Photo matched exactly what I received. My order...
Customer support is very good. They respond respectfully and promptly to contacts. And they...
Would recommend. Lovely statue (sleeping St Joseph). Good price. Well packaged and delivered on...
Beautiful product and excellent service, thank you
Excellent service, good quality products, excellent customer service
I was very satisfied with my order and would recomend you.
I have an account with Holy Art because it is easy to shop, the goods are always as expected and...
excellent service very efficient good quality goods. excellent prices
One of my orders was back dated waiting for stock it would have been helpful if an email was...
A first class service from my enquiry to delivery.
Excellent service, well packaged and thanks for the gift.
Found website not user friendly so rang my order through. This was transacted efficiently. The...
Everything else is ok but on sizing probably think about using international sizes as some have...
Lovely statue and rosary beads for a present. They arrived in two days from Italy - well wrapped...
Great f as St efficient service, the parcel arrived faster from Italy tan if I had ordered it...
The service was the fastest ever and the product is made with the highest quality, so I don’t...
I was very pleased with the service as I ordered over the phone. I did have difficulty online as...
*** was really helpful when I was struggling to fill in my order electronically and she helped...