Need to return an item?
1. Select the item
Send an email to our Customer Service and specify which item you wish to return
2. Pack the items
Pack the items you wish to return carefully and put the return label inside the box
3. Follow the instructions provided by Customer Service
Return the parcel according to the instructions provided by Customer Service
Once we have received and checked the returned items, we'll refund you
Online sale is equivalent to Mail Order. The law requires those who exercise this activity to give guarantees to the consumer, especially on the withdrawal right. Holyart does not only comply with the regulations governing the right of withdrawal, Legislative Decree 21/2014 of the Consumer Code , but it goes far beyond. Take a look at the comparison table.
WHAT THE ITALIAN LAW REQUIRES...
- The buyer can change his mind within 14 days from date of purchase by registered letter.
- The buyer must return the goods to the supplier at his own expense.
- If the buyer is not satisfied with the product, he/she should return the rejected or defective goods in the entire parcel in order to get a refund. The refund will be made within 30 days from the request.
...THE POLICY CHOICE BY HOLYART.co.uk
- Our customers can change their mind within 30 days from the purchase date and can communicate it to us as they prefer: by e-mail, fax or phone
- The anti-terrorism international law does not allow us to collect goods outside of Italy at our expense. We invite our customers to contact us for any complaints in order to assess what the best solution is.
- If our customers are not satisfied with the product, they should contact us. We will assess what the best solution is and/or give full instruction for returns..
Our utmost fairness to the customers comes from a sincere relationship: Holyart customers are demanding but fair, and they trust us just like we trust them.